Privacy Policy

1. Introduction

At flowly.video ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information and preferences
• Content you create, upload, or share through the Service
• Payment and billing information
• Communications with us (support requests, feedback)

2.2 Automatically Collected Information

When you use the Service, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Information from Third-Party Services

When you choose to connect your account with third-party services, we may collect information from those services, including:

• Google Account Information: When you sign in with Google, we receive your name, email address, and profile picture
• Google Sheets Data: When you connect Google Sheets as a data source, we access the spreadsheet data you authorize us to read
• Twitter/X Account Information: When you sign in with Twitter/X, we receive your name, email address, profile picture, and Twitter username

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Personalize and improve your experience
• Send you marketing communications (with your consent)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: We may share information in connection with any merger, sale, or acquisition
• With Your Consent: We may share information for any other purpose with your explicit consent

5. Google User Data and API Services

Our Service integrates with Google services, including Google OAuth for authentication and Google Sheets API for data source connectivity. This section describes how we access, use, store, and share Google user data in compliance with Google's User Data Policy.

5.1 Google Services We Use

We use the following Google services:

• Google OAuth 2.0: For user authentication and account creation
• Google Sheets API: For reading spreadsheet data to use as data sources in video overlays

5.2 Google User Data We Access

When you use Google services with our application, we access the following types of Google user data:

• For Google Sign-In:
  • Your name
  • Your email address
  • Your profile picture (if available)
  • Your Google account ID
• For Google Sheets Integration:
  • Spreadsheet data from Google Sheets you explicitly authorize us to access
  • Spreadsheet metadata (title, sheet names, range information) for the sheets you connect

5.3 How We Use Google User Data

We use Google user data solely for the following purposes:

• Account Creation and Authentication: Google account information is used to create and authenticate your Flowly account, eliminating the need for a separate password
• Service Functionality: Google Sheets data is used to populate dynamic overlays in your videos. The data is read in real-time or at intervals you configure to keep video content up-to-date
• Data Processing: Spreadsheet data is processed only to extract values for display in video overlays as configured by you

We do not:

• Use Google user data for advertising purposes
• Use Google user data to create advertising profiles
• Sell Google user data to third parties
• Use Google user data for purposes unrelated to the Service

5.4 How We Store Google User Data

We store Google user data as follows:

• Authentication Tokens: We securely store OAuth access tokens and refresh tokens (encrypted) to maintain your connection to Google services. These tokens allow us to access only the data you have authorized
• Account Information: Your name and email from Google Sign-In are stored in our user database to manage your account
• Spreadsheet Configuration: We store the spreadsheet IDs and connection settings you configure, but we do not permanently store the actual spreadsheet data. Data is fetched on-demand when your videos are displayed
• Data Security: All stored data is encrypted at rest and transmitted over secure, encrypted connections (HTTPS)

5.5 How We Share Google User Data

We do not share Google user data with third parties, except in the following limited circumstances:

• Service Providers: We may use secure cloud hosting providers to store encrypted tokens, but these providers do not have access to your Google account or data
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Your Consent: We may share information if you explicitly consent to such sharing

We do not allow humans to read Google user data unless:

• You explicitly request support and give us permission to access your data to assist you
• It is necessary for security purposes (e.g., investigating abuse), compliance with applicable law, or to comply with a valid legal request

5.6 Your Control Over Google User Data

You have full control over your Google user data:

• Revoke Access: You can revoke our access to your Google account at any time through your Google Account permissions page
• Disconnect Data Sources: You can disconnect Google Sheets data sources at any time from within your Flowly dashboard, which will immediately stop us from accessing those spreadsheets
• Delete Account: You can delete your Flowly account at any time, which will remove all stored Google account information and OAuth tokens
• Limit Spreadsheet Access: You control which specific Google Sheets we can access by granting permission only to the spreadsheets you choose to connect

5.7 Data Deletion

When you disconnect a Google Sheets data source or delete your account:

• All OAuth tokens associated with that connection are immediately deleted
• All stored configuration data (spreadsheet IDs, connection settings) is permanently deleted
• We immediately stop accessing your Google Sheets data
• No cached spreadsheet data is retained (we do not store spreadsheet data beyond what is needed for real-time processing)

You can request complete deletion of all your Google-related data by contacting us at privacy@flowly.video.

5.8 Changes to Google User Data Usage

If we change how we use Google user data in ways that are materially different from what is described in this Privacy Policy, we will:

• Update this Privacy Policy with the new practices
• Notify you via email or through in-app notifications of the changes
• Obtain your consent if required by Google's policies or applicable law

6. Twitter/X User Data and OAuth Services

Our Service integrates with Twitter/X services, including Twitter OAuth for authentication. This section describes how we access, use, store, and share Twitter user data in compliance with Twitter's Developer Policy and Terms of Service.

6.1 Twitter Services We Use

We use the following Twitter/X services:

• Twitter OAuth 2.0: For user authentication and account creation

6.2 Twitter User Data We Access

When you use Twitter/X services with our application, we access the following types of Twitter user data:

• For Twitter Sign-In:
  • Your name
  • Your email address
  • Your profile picture (if available)
  • Your Twitter username
  • Your Twitter account ID

6.3 How We Use Twitter User Data

We use Twitter user data solely for the following purposes:

• Account Creation and Authentication: Twitter account information is used to create and authenticate your Flowly account, eliminating the need for a separate password
• Service Functionality: Your Twitter account information is used to identify you within our Service and provide you with access to your account and content

We do not:

• Use Twitter user data for advertising purposes
• Use Twitter user data to create advertising profiles
• Sell Twitter user data to third parties
• Use Twitter user data for purposes unrelated to the Service
• Post, read, or access your Twitter timeline or tweets
• Follow or unfollow accounts on your behalf
• Access your Twitter direct messages

6.4 How We Store Twitter User Data

We store Twitter user data as follows:

• Authentication Tokens: We securely store OAuth access tokens and refresh tokens (encrypted) to maintain your connection to Twitter services. These tokens allow us to access only the data you have authorized
• Account Information: Your name, email address, and Twitter username from Twitter Sign-In are stored in our user database to manage your account
• Data Security: All stored data is encrypted at rest and transmitted over secure, encrypted connections (HTTPS)

6.5 How We Share Twitter User Data

We do not share Twitter user data with third parties, except in the following limited circumstances:

• Service Providers: We may use secure cloud hosting providers to store encrypted tokens, but these providers do not have access to your Twitter account or data
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Your Consent: We may share information if you explicitly consent to such sharing

We do not allow humans to read Twitter user data unless:

• You explicitly request support and give us permission to access your data to assist you
• It is necessary for security purposes (e.g., investigating abuse), compliance with applicable law, or to comply with a valid legal request

6.6 Your Control Over Twitter User Data

You have full control over your Twitter user data:

• Revoke Access: You can revoke our access to your Twitter account at any time through your Twitter App Settings page
• Delete Account: You can delete your Flowly account at any time, which will remove all stored Twitter account information and OAuth tokens
• Update Information: You can update your account information at any time through your Flowly account settings

6.7 Data Deletion

When you revoke Twitter access or delete your account:

• All OAuth tokens associated with your Twitter connection are immediately deleted
• All stored Twitter account information is permanently deleted
• We immediately stop accessing your Twitter account data

You can request complete deletion of all your Twitter-related data by contacting us at privacy@flowly.video.

6.8 Changes to Twitter User Data Usage

If we change how we use Twitter user data in ways that are materially different from what is described in this Privacy Policy, we will:

• Update this Privacy Policy with the new practices
• Notify you via email or through in-app notifications of the changes
• Obtain your consent if required by Twitter's policies or applicable law

7. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymize it.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the privacy policies or practices of any third-party sites or services.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@flowly.video
• Support: support@flowly.video